Is anyone under-21 allowed in the casino, hotel or restaurants?
No one under the age of 21 is permitted on the casino gaming floor. Under-21 guests may dine at Emeril’s Chop House, but we must be made aware that there is a minor in your party at the time of reservation. Extra security needs to be on hand to escort the party to and from the restaurant. The hotel and Emeril’s Italian Table will be accessible to under-21 guests as long as they are included in a reservation with someone at least 21 years old and access the restaurant from the Sands Hotel entrance. Under-21 guests are not permitted in Burgers & More by Emeril, Carnegie Deli, St. James Gate, or Cobalt Café.
How do I retrieve/change my PIN number?Please visit the MY SANDS Center upon your next visit and they will be able to reset your PIN for you. There is a separate line for PIN reset and replacement cards, so your wait should be minimal. For security reasons, Sands employees have no access to PINs.
How is Slot Free Play earned?Slot Free Play offers are based on average daily slot play over the last 12 months. Daily play is rated based on duration of play, average wager, average wagers per minute and the particular game being played. Number of trips or actual win/loss are not factors. An increase or decrease in play can affect future offers. Table play does not factor into slot free play.
How do I check if I have Slot Free Play or Comp Dollars available?
How do I obtain a win/loss statement?To submit a win/loss request, log in to your account here: https://www.pasands.com/mysands. Once logged in, click on “win/loss” from the menu, select the requested year and click "submit". A printer-friendly copy of your win/loss statement will appear for your records.
How do I change my email/contact info on my account?Log in to your MY SANDS account at: https://www.pasands.com/mysands. After logging in, click “modify your details” from the top menu. Your mailing address must be changed in person at the MY SANDS Center with valid ID.
What cash games do you offer in your poker room? Will there be tournaments?We currently have a 23-table poker room with cash games only. We consistently have 3-6 limit, 1-2 NL, 2-5 NL, and 5-5 NL Texas Hold'em games. We also occasionally run Omaha 5-10 NL and other games based on demand. Poker tournaments are now available, please see poker page.
How do I earn a point/sweeps entry/comp dollar?Points, sweeps entries and comp dollars are all earned based on your play. Factors involved include: duration of play, average wager, wagers per minute and the particular game being played.
Do my comp dollars expire?Comp dollars expire six months from the day they were earned.
How do I check my sweepstakes entries?To check your sweepstakes entries from any slot machine, insert your MY SANDS Card, select the MY SANDS logo from the screen, enter your PIN and your entries will display under the logo of each sweepstakes running at that time. You can also visit the MY SANDS Center or log into your account at https://www.pasands.com/mysands.
How do I get upgraded to a preferred card?MY SANDS Card Members will be automatically upgraded to Preferred Level status when 25 points are earned in one gaming day at least 5 times in a 90-day period. Points do not carry over from day to day. When you are eligible for an upgrade, you will be notified via a message on the slot machine. Once upgraded, you will maintain that status for 1 year.
Do you have gift cards?Gift Cards can only be purchased at our retail store, Sands & Co., located just inside the front entrance of our casino. Gift cards can be used at any of our restaurants or lounges on property, as well as our hotel and Sands & Co., but cannot be used in a slot machine or at a table game. Gift cards are not available for purchase online or over the phone at this time. Pre-loaded slot vouchers can be purchased at the main cashier for use in any slot machine.
Do you have wheelchairs?We have a limited number of wheelchairs available for patrons who are unable to bring their own. For guests on property in need of a wheelchair, please check availability at the Valet desk. You will be asked to leave your driver’s license with the Valet cashier to secure the return of the wheelchair.
How do I contact lost & found?To see if your lost item has been turned in to Security, please all the Security Podium at 484-777-7522.
How do I make a reservation for the hotel? What are your rates?Reservations can be made by visiting www.pasands.com or by calling our Call Center at 877-726-3777. Rates vary, so it’s best to check the current rate for your selected dates online or by calling the Call Center for assistance.
Where can I use my comp dollars?Comp dollars can be used at any restaurant or lounge on property, the hotel and Sands & Co. retail store.
What are your table minimums?Table minimums vary based on casino traffic and the number of games available at any given time. Table minimums tend to be lower during off-peak hours.
How do I get directions to your property?Please go to the Visit Us page of our website here: https://www.pasands.com/visitus/ Enter your address and you will receive turn-by-turn directions and information. Since our address is new and does not appear on some GPS devices, use 901 Daly Ave, Bethlehem, PA 18015 as an alternative.
Do you offer comp rooms for the hotel?The MY SANDS Card program allows you to comp yourself! You earn comp dollars while you play that can be used towards your hotel room, or dining and drinks at any of our restaurants or lounges.
How do I sign up for a MY SANDS Card?To sign up for a MY SANDS Card, please visit the MY SANDS Card Center with valid ID upon your first visit. We do not offer pre-registration at this time because we require valid ID at the time of sign-up.
What do I do if I lost my card?Please visit the MY SANDS Center on your next visit and they will be able to give you a replacement card. There is a separate line for PIN reset and replacement cards, so your wait should be minimal. Valid Government issued identification is required.
Why am I no longer receiving emails from the Sands?There are several factors that could be causing you not to receive our promotional emails, including unsubscribing, clicking the SPAM button on one of our emails and persistent bounces to your email address, just to name a few. Please email us your account number at Info@PaSands.com and let us know that you are no longer receiving our emails. We will investigate the problem and respond within two business days.